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Loan processing Case Study

We helped a reputed Indian NBFC reduce lending cycle time to 1/3rd of the original cycle time across multiple product lines

Customer Profile

Fast growing lending institution with a presence across lending products

Pain points
  • High approval cycle time
  • High percentage of documents on hold
  • Lack of role demarcation between functions
Our Solution
  • Implemented daily tracking, system changes, load balancing and process improvement initiatives to improve cycle time
  • Used root cause analysis, pareto principles, checklists and training to bring down document hold ratios
  • Documented process in detail spelling out hand offs and owners
Benefits
  • Reduced lending cycle time to 1/3rd of the original cycle time
  • Reduced hold ratios from double digit levels to less than 4%